FDIC-Insured – Backed by the full faith and credit of the U.S. Government
Online Banking
OLB FAQs and Tips
How do I set up my OLB account once I have signed up?
The first time you log in you will have to do it through the website, not the mobile app, go to www.bankofcoushatta.com You can use your phone, but you must go through the internet and not the mobile app. Use the “user-id” the bank gave you and the temporary password to login. Once you’ve done that another window will pop up and you will need to put in your temporary password again and your new password twice. Continue through the process and the system will authenticate you as a user, it will either call you or text you a 5 digit security code. Follow the directions to proceed with login. Once you get through this process and are logged in your account information should show up.
How do I set up my mobile device to use the Bank of Coushatta app?
You can use the mobile app (on your phone or tablet) once you’ve set your permanent password thru the website. It can be downloaded from iTunes or Google Play. Search either “store” for Bank of Coushatta, once you have installed and opened the app, you will put in your user-id and the password you set through the website. The system will authenticate and enroll your mobile device by asking you a series of questions. You must get the answers to these questions correct to get in to the app. This authentication will only happen the first time, unless your operating system is updated or you change devices or get a new phone.
How do I change my password on the mobile app?
You cannot set or change your password on the mobile app. You can only do this on the website.
What do I do if I get locked out or I get a message stating I’ve failed my logins?
If you lock yourself out of your OLB account you will need to call the bank at 318-932-3491 during regular business hours and have it reset.
The phone numbers the system is offering me for a “One-Time Security Code” aren’t my phone numbers. Why?
After you have already established your permanent password for Bank of Coushatta Mobile Banking and you get a message to go through the process again and the phone numbers that the system gives you are not your phone numbers, you are using the wrong User ID. Keep in mind the system is case sensitive.
How does Bill Pay work?
If you signed up for Bill Pay through Bank of Coushatta there is a 30 day probation period. For the first 30 days the service will send out a paper check to your payee. This could take up to 7 business days. Once the 30 day period is up, any payments that can go electronically will go electronically. When you click on a Payee Hyperlink in bill pay, it will give you options to manage that payee and you will also see a message “Payments usually arrive in XX business days”.